Troubleshoot Brother HL L2390DW Printer Offline Issue

Do these checks initially:

You might feel annoyed when your printer status switches to offline, especially when you are doing something critical using the printer. If you face Brother HL L2390DW Printer Offline, this article is particularly for you. Learn how to fix the offline issue on your Brother printer and print without any problem. There are various reasons for a printer to go offline. It may be due to technical issues like an Internet connection issue, improper installation of the driver, paper jam, etc. To resolve these problems, follow the below-provided methods one by one.

Perform the following methods one-by-one until the error Brother Printer offline gets resolved.

Advance methods

Resolve The issue

1

Check if your printer shows an error

  • Make sure that the printer wakes from sleep mode.
  • If yes, check whether the LCD on your Brother HL L2390DW printer shows any error.
  • If it shows a particular error, try to perform the troubleshooting steps required for the specific error.
  • If you can't find the reason, restart the machine.
  • Wait until the device resumes and run a test print.

2

Ensure the USB cable is not defective

  • If your Brother HL L2390DW printer is connected to your computer using a USB cable, check the cable.
  • If the USB cable or port is defective, it will result in the Brother HL L2390DW Printer Offline.
  • Disconnect the USB cable from the port.
  • Connect it to another port.
  • Check whether the device goes online.
  • If not, change your USB cable and connect your computer and the Brother HL L2390DW printer.
  • Make sure that the printer goes online now.

3

Connecting your printer to a strong Internet connection

  • If your Brother HL L2390DW printer is connected to the computer via Wi-Fi, check whether your printer is placed within the Wi-Fi network range.
  • Make sure that the Brother HL L2390DW printer is connected to a strong Internet connection.
  • Connecting the device to a poor connection will end up in the printer going offline.
  • Try to connect your printer to another Wi-Fi that has a strong network.
  • Once connected, check whether the printer goes online.
  • If the error persists, move on to the following method.

4

Set as default printer

  • Make sure that your Brother HL L2390DW printer is set as the default machine.
  • Click Start on your Windows computer.
  • Select the Devices and Printers option.
  • Check whether your printer is listed on the Devices and Printers page.
  • Right-click on your Brother printer.
  • Choose the Set as default printer option from the list.
  • Once selected, restart your printer and the computer.
  • Run a test print and make sure that the printer goes online.
Brother HL L2390DW Printer Offline

5

Disable Use Printer Offline

Brother HL L2390DW Printer Keeps Going Offline

If the above methods do not fix the current problem, there might be some misappropriate settings in the printer properties.

  • Click Start.
  • Select the Devices and Printers option.
  • Right-click on the Brother HL L2390DW printer. Choose the See what’s printing option.
  • In the following window, click on the Printer tab.
  • Check whether the Use Printer Offline option is disabled.
  • If not, disable it.
  • Once disabled, restart your computer.
  • Now, run a test print and make sure that the printer turns online.
 

Follow the methods as described in this article to fix the Brother HL L2390DW Printer Offline issue in simple steps.