Troubleshoot Canon imageCLASS Printer Offline Issue

Do these checks initially:

There are some reasons behind the Canon imageCLASS Printer Offline issue. Described below are some of the reasons followed by their solutions.

Steps to check the printer setup:

  • Make sure that the Canon imageCLASS printer is turned ON and check if the power cord is connected.
  • If the power cord is damaged, remove the old power cord and plug in the new one.
  • Place the printer near the router and check the router’s wired connection. If these conditions are satisfied, and the printer is still offline, restart the router.
  • Make sure that the Mac computer and the printer are connected to the same network.
  • Uninstall the old printer driver from Mac.
  • Now, download and then install the latest driver from the Canon imageCLASS official support website.
  • If the above steps do not work, restart your Canon imageCLASS printer and Mac computer.
Canon imageCLASS Printer Offline

Perform the following methods one-by-one until the error Canon imageCLASS Printer Offline gets resolved.

Advance methods

Resolve The issue


Poor connection between the printer USB and the computer

  • If the printer goes offline, immediately check your USB connection. If the USB cable between the computer and printer is not securely connected, the printer will go offline. In case the USB cable is loose or damaged, then you need to set right the USB cable or buy a new one.


The inappropriate paper feeding and jamming

  • This is a common cause that occurs frequently. Open the printer and see if there are any paper bits inside and remove them carefully.


Not updating the software and driver

  • Check your printer manufacturer’s site and see if there are any recent updates. If so, update your printer driver (and other software) and see whether the printer gets back to the online state. Sometimes, not updating the driver causes the offline problem. 
  • Always check for any updates available.


Disabled option for some reasons not Enable.

  • Sometimes, you might have checked the disable option and forget to enable it again. 
  • So, click on Start and type “Control Panel” in the search bar.
  • Select Hardware and Sound Devices and Printers.
  • Right-click on your Canon imageCLASS printer and select See what’s printing
  • Click the Printer tab and make sure that the option Use Printer Offline is unchecked. If it’s checked with a tick mark, remove the tick mark and save the changes.
  • Click the Printer tab and choose Cancel all documents and try connecting your Canon printer again.


The printer spooler may be the cause of the offline problem

The Printer Spooler manages all the print jobs that you send to the printer. Restart the Spooler service to resolve the Canon imageCLASS offline issue.

  • Click Start, and in the search box, enter service.
  • Click the Services app from the options. Or else, press the Windows + R keys together, open the Run box and enter services.msc and press Enter.
  • The ‘Services’ window will open; there, you will see a list of Windows services. Click on any service and continuously press P until Printer Spooler is highlighted.
  • Now, right-click on the Printer Spooler and select the Properties from the drop-down menu.
  • In the General tab, select the Stop option, which you will find under Service status, and click OK to save the changes.

The Printer Spooler service will get deactivated for a while. At that time, try deleting the printing jobs.

  • Open Window Explorer and open C drive Windows System32 Spool PRINTERS.
  • In the pop message, click Continue.
  • Now, a folder will open. Close the currently open window and go back to the General tab.
  • Start the spooler service once again. 
  • Set the spooler’s Startup Type as Automatic.
  • Now, restart your PC and check if the Canon imageCLASS Printer Offline issue is resolved.


Uninstall and Reinstall the driver

When all the other methods fail to fix the issue, try to manually uninstall the printer driver and then reinstall it.

Follow the below steps to reinstall the Canon printer driver correctly from the Canon official site.

  • Press the Windows + R keys together, open the Run box, and enter Device Manager and select Print Queues in the following option.
  • Next, right-click on the printer hardware and select Update Driver.
  • Now, the window will ask you a question- “How do you want to search for the driver?”
  • Select- ‘Browse my computer for driver software,” and proceed.
  • Choose the option to install the driver for your printer and then update.
  • Finally, reboot your system.

Follow the methods as described in this article to fix the Canon imageCLASS Printer Offline issue in simple steps.