Canon Pixma Ts9120 Offline

If your Canon Pixma Ts9120 Offline, check the connection between your printer and computer.

“Printer going offline” is a common problem faced by many users. The highlighting part is that it is easy to resolve. This page covers the simple solutions to fix the Canon PIXMA TS9120 printer offline problem.

FIXING THE CONNECTIVITY ISSUES

1

RESTARTING THE PRINTER

This is an effective way to fix the offline problem on your printer. Restart the printer by following the instructions given below.

  • Turn off the Canon PIXMA TS9120 printer.
  • Unplug the power cable from your printer port and the power outlet.
  • Wait for a few seconds for the printer to cool down.
  • After a while, reconnect the cable to the printer and the outlet.
  • Turn on the printer. 
  • Check whether the offline problem is fixed. If not, try the next solution.

2

FIXING THE CONNECTIVITY ISSUES

  • Check to ensure that your Canon PIXMA TS9120 printer is connected to the computer over a wireless, wired, or USB cable connection.
  • If you’re using the wired or USB connection, ensure that the USB or Ethernet cable is connected securely at the ends. 
  • Disable the firewall feature or antivirus software temporarily on your computer.

Continue with the following steps if the Canon Pixma Ts9120 Offline even now.

3

CLEARING PAPER JAM

  • In some cases, a paper jam issue can also lead to this problem.
  • Check whether any paper is jammed inside or in any other parts of the printer.
  • If yes, remove it and then resume the print operation to check whether the Canon PIXMA TS9120 offline problem is fixed.

4

UPDATING THE PRINTER FIRMWARE

The offline printer problem can also occur due to outdated firmware running on your computer. So, check and update the printer firmware by following the instructions below.

  • Open the Home screen on your printer.
  • Select Setup > Device Settings > Firmware Update > Install Update (if displayed) > Yes > Start.
Canon Pixma Ts9120 Printer From Offline

5

BRING THE CANON PIXMA TS9120 PRINTER FROM OFFLINE TO ONLINE

Check your printer status on the Windows or Mac computer. If the status is displayed as "offline," set it back to "online" manually to fix the offline problem.

STEPS TO GET THE PRINTER BACK ONLINE IN WINDOWS

  • Open the Devices & Printers screen.
  • Select and right-click on your printer.
  • Click See what’s printing > Printer and deselect the Use Printer Offline option.

STEPS TO GET THE PRINTER BACK ONLINE IN MAC

  • Open the Print & Scan screen.
  • Select your printer under the Printers list.
  • Now, right-click on the blank area in the Printers list.
  • Select Reset Printing System.

6

CONFIGURING THE PRINTER SETTINGS CORRECTLY

Sometimes, misconfigured printer settings could also lead to the Canon PIXMA TS9120 offline problem. In this case, restore the printer settings to default and configure them from the beginning.

  • Select the Setup option on the Home screen of your printer.
  • Tap Settings and select the Reset settings option.
  • Reset the settings by following the on-screen instructions.
  • After restoring the settings, reconfigure them and check if the Canon PIXMA TS9120 offline issue is fixed.

If not, contact us.