Why My HP Printer Offline Windows 10?

Common Reasons For Printer Offline

Printer Offline is a common issue encountered by any printer user. This page explains how to resolve the HP printer offline Windows 10 issue.

Basic solution

Follow Basic Troubleshooting Steps

If you encounter the Printer Offline issue even after performing the basic solutions mentioned above, then perform the advanced troubleshooting methods discussed below.

Advanced Troubleshooting Methods

Follow Advance Troubleshooting Steps


Use HP Print And Scan Doctor Tool

  • Download the HP Print and Scan Doctor diagnostic tool from HP’sofficial site.After downloading the tool, open it on your computer.
  • On the Allow HP to Better Meet your needs screen, click the Accept
  • Click the Start button on the HP Print and Scan Doctor .Make sure that your HP printer is turned ON.
  • Now, the HP printers that are connected to your computer will be displayed on the screen. Select the HP printer that you wish to troubleshoot from the displayed list.
  • If your HP printer is not displayed on the screen, then click the My product is not listed button provided at the bottom left corner of the screen.
  • Perform the on-screen instructions to select your printer.Once the HP printer has been detected correctly by the tool, the Finding and Fixing Problems screen will open up.
  • Click the Fix printing .Now, the tool will try to detect the printer issue(s) and resolve it.
  • Once the issue has been resolved, the window with the Test Print and Skip buttons will appear on the screen.
  • Click either Test Print or Skip based on your desire.
HP Printer Offline Windows 10

Now, check if the HP printer offline Windows 10 is resolved. If not, perform the next troubleshooting method.


Enable The Printer Online Option

  • Open the Settings application on your Windows 10 computer.
  • Go to the Devices
  • Click on the Printers & Scanners
  • Select your HP printer and click the Open queue
  • Click the Printer
  • Deselect the Use Printer Offline option if it is selected.
Enable the Printer Online option
Set your HP printer as the default printer


Set HP printer As Default Printer

  • On the Printers & Scanner screen, select your HP printer.
  • Click the Open queue
  • Go to the Printers
  • Select theSet as Default printer
  • Now, check if the Printer Offline issue is resolved.

If still the HP printer offline Windows 10 issue persists, then contact us.